
Global investment in this technology will expand from nearly $56m in 2003 to almost $380m by 2008.
Companies that are upgrading from touch tone IVR to ASR are getting an average rate of call completion of 80%, savings of an additional 20-50% of the total costs over IVR and average return on investment (ROI) in the range of 6-12 months.
Speech recognition in the Enterprise is not about the future and not about artificial intelligence. It's about solving specific real world business problems today with pragmatic solutions and approaches.
Speech Technology companies have been trying to make systems easier, faster and better for end users. Bottom line is: "how to build speech systems Cheaper, Faster and Better".

